• How to receive an invoice?

If you want to receive an invoice, please send the document confirming the purchase to buhalterija@dramosteatras.lt by the 7th day of the following month. We want to remind you that invoices are issued only to the payer.

• Can I pay for the ticket in cash? 

If you do not want to pay via Internet, you can buy tickets at the National Kaunas Drama Theatre’s box-office (Laisvės al.) 71, Kaunas); there you can pay in cash or by card.

• Can I choose my seats?
Yes. When buying tickets online and at the box-office, the purchaser chooses the wanted seats at the hall in accordance with the suitable price category.

• Can a viewer enter the event with an e-ticket that does not have its name and surname on it?
If the ticket is bought by a person, whose name and surname are indicated on the e-ticket, but the purchaser is not able to attend the event or if the e-ticket is given as a gift, another viewer can be admitted with this e-ticket because only the ID and QR code of the ticket are checked and not the identity of the person. However, if the ticket is purchased with a discount, the other person also has to have the right to this discount. A document confirming the discount is required before entering the event. In the case of failure to present a document confirming the discount, the service provider reserves the right to not admit the purchaser to the event and is not liable for any loss incurred by the purchaser as a result.

• What fees are applied on the ticket sale system?
No additional fees are applied on the ticket sale system.

• What discounts are applied for the tickets of the National Kaunas Drama Theatre?
Groups (15 or more people) receive a 15% discount (for all NKDT repertoire performances, except premieres, performance The Ward (original title “Palata”), and performances for children). Valid only at the Theatre’s box-office.
100% discount is given on 1 ticket for a mentor leading a group of school students of no less than 14 persons (for all NKDT repertoire performances). Valid only at the Theatre’s box-office.
20% discount is given for 1 ticket with a school student and pensioner’s certificate (for all NKDT repertoire performances, except premieres, performance The Ward (original title “Palata”), and performances for children). Valid at the Theatre’s box-office and on the website.
30% discount is given on 1 ticket for full-time students with a student ID (for all NKDT repertoire performances, except premieres, performance The Ward (original title “Palata”), and performances for children). Valid at the Theatre’s box-office and on the website.
30% discount is given on 1 ticket for persons with a working capacity level of 30-55% (for all NKDT repertoire performances, except premieres and performance The Ward (original title “Palata”)). Valid at the Theatre’s box-office and on the website.
50% discount is given on 2 tickets for persons with a working capacity level of 0-25% (for all NKDT repertoire performances, except premieres and performance The Ward (original title “Palata”)). Valid at the Theatre’s box-office and on the website.
50% discount is given one hour before the start of the event IF SEATS ARE AVAILABLE (except for performances for children and performance The Ward (original title “Palata”)). Valid only at the Theatre’s box-office.
Discounts are not cumulative.
Fixed discounts do not apply to events organised by other organisers, nor to viewers who do not present a document necessary for the discount.

• How can I use discounts for school students, students, or pensioners?
If you want to use this discount, during the purchase you have to select a discount for “school students”, “students” or “pensioners”. If you have bought a ticket with the discount for school students, students or pensioners, in order to be admitted to the event, you will have to present a document confirming the discount; otherwise, the National Kaunas Drama Theatre reserves the right not to allow you to attend the event.

• Who can purchase tickets with the discount for persons with disabilities?
30% discount is given on 1 ticket for persons with a working capacity level of 30-55% (for all NKDT repertoire performances, except premieres and performance The Ward (original title “Palata”)). Valid at the Theatre’s box-office and on the website.
50% discount is given on 2 tickets for persons with a working capacity level of 0-25% (for all NKDT repertoire performances, except premieres and performance The Ward (original title “Palata”)). Valid at the Theatre’s box-office and on the website.

Places that are specially adapted for persons with reduced mobility are reserved only for purchasers in a wheelchair that have a disability certificate. The certificate must be carried with you when purchasing a ticket at the box-office and upon arrival at the event; otherwise, the Theatre reserves the right not to sell the ticket and/or not to admit the purchaser to the event and not compensate for any losses incurred by the purchaser as a result. 
A person accompanying the purchaser with reduced mobility must purchase a separate ticket. The Theatre is not obliged to provide any special seating for the accompanying person if the accompanying person has not purchased such a ticket and the availability/non-availability of such seating is subject to the attendance of the event. One accompanying person of a purchaser with reduced mobility is able to purchase a ticket at a special price. There are no special prices or additional discounts for all other accompanying persons.

• Can children attend performances free of charge? Children up to 3 years old (inclusive) are admitted to performances for children free of charge, without additional seating. In case of a suspicion that the child is older than 3 years old, a document confirming the age of the child may be requested. Preschool children are not allowed to attend evening performances that are not intended for children.

• What to do if I have not received my tickets?
Tickets are not sent via e-mail. A confirmation of purchase is sent to your e-mail with the link to your account in which the tickets are provided. If you have any questions, please contact us via e-mail: kasa@dramosteatras.lt or by phone: +370 37 224 064 (I-VII 10.30 a.m. - 7.00 p.m., lunch break: 3.30-4.00 p.m.).

• Where can I purchase tickets?
Tickets to the events of the National Kaunas Drama Theatre can be purchased:
1. Online via the official ticket distribution system of the National Kaunas Drama Theatre: www.dramosteatras.koobin.com
2. At the box-office of the National Kaunas Drama Theatre: Laisvės al. 71, Kaunas. Working hours: (I-VII 10.30 a.m.-7.00 p.m., lunch break: 3.30-4.00 p.m.).

• What to do if I encounter any issues when purchasing the National Kaunas Drama Theatre’s tickets online?
Please contact us via e-mail: kasa@dramosteatras.lt

• Can I return/change the ticket?
Tickets can be returned only in cases if the event is cancelled, or its time has been changed. In such cases, tickets can be returned during the indicated active refund period on the website and/or at the box-office after the purchaser has filled in a special refund form provided by the service provider and returned it, together with the requested documents, within the time limit specified by the service provider. The refund request form for a cancelled/changed event can be found here.

• Can I reserve a ticket?
Reservation service is not provided for individual tickets. For groups of 10 or more, ticket booking can also be made by email at kasa@dramosteatras.lt or by phone (+370 37) 224064. Ticket bookings are only confirmed after the payment of the order, which must be made no later than 20 (twenty) calendar days prior to the event date. If the payment is not made by the indicated time, the booking is cancelled, and the tickets are not reserved for a longer period. The Theatre does not make ticket reservations when the reservation is made 19 (nineteen) calendar days or less before the event date. In this case, purchases must be made on the website or at the box-office.

• Where can I purchase the National Kaunas Drama Theatre’s gift vouchers?
National Kaunas Drama Theatre’s gift voucher can be purchased on the official ticket distribution website of the National Kaunas Drama Theatre or at the National Kaunas Drama Theatre’s box-office: Laisvės al. 71, Kaunas. Working hours: (I-VII 10.30 a.m.-7.00 p.m., lunch break: 3.30-4.00 p.m.).

• Where can I use the National Kaunas Drama Theatre’s gift voucher?
A gift voucher is valid for 12 months from the date of purchase. Gift vouchers are not refundable or redeemable for cash. National Kaunas Drama Theatre’s gift voucher can be used on the official ticket distribution website of the National Kaunas Drama Theatre or at the National Kaunas Drama Theatre’s box-office: Laisvės al. 71, Kaunas. Working hours: (I-VII 10.30 a.m.-7.00 p.m., lunch break: 3.30-4.00 p.m.).
When paying for tickets with a gift voucher at the box-office, the box-office’s staff must be notified in advance.
Discounts are not applied to a gift voucher; it can be used more than once until its value is exhausted.
The remaining value of your gift voucher can be checked at the box-office or on the website.
If the purchaser wishes not to use the remaining value of the gift voucher, it is not refundable.
If the price of the ticket purchased is higher than the amount stated on the gift voucher, the purchaser must pay the difference.
Multiple gift vouchers can be used for one purchase.
If a gift voucher has not been used during its validity period, it shall be deemed no longer valid, shall not be renewed and shall be non-refundable, except in cases of force majeure, where the service provider may extend the expiry date for a new period.

• Can I use tickets, invitations, or gift vouchers to the events of the National Kaunas Drama Theatre, when organising and launching public contests?
Any organisation and promotion of public games, contests, and other advertisements by using the trademark, tickets, invitations, or gift vouchers of the National Kaunas Drama Theatre without the permission of the BĮ National Kaunas Drama Theatre is strictly prohibited and violates the trademark rights of the National Kaunas Drama Theatre. A ticket, invitation to an event, and a gift voucher cannot be used for any promotions (including contests and lotteries); any resale or an attempt to resell or copy a ticket, invitation, and gift voucher or to illegally use it for promotion or commercial activities makes the ticket not valid and the right to refund the amount paid for the purchased ticket is not granted.